Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
We only accept returns under the following circumstances:
- The item is defective or damaged upon arrival
- You received the wrong item
We are unable to accept returns due to change of mind or if the product is simply not to your preference. Please choose carefully before placing your order.
To be eligible for a return, your item must be:
- Unused and in its original packaging
- Accompanied by a receipt or proof of purchase
To start a return, please contact us at hello@wildandwaggle.com with photos of the defective or damaged item. Returns will need to be sent to: 60 Paya Lebar Road, #6-28, Paya Lebar Square, Singapore 409051.
Items sent back without first requesting a return will not be accepted.
Exceptions / Non-Returnable Items We do not accept returns on sale items or gift cards.
Exchanges If you received a defective or wrong item, we'll make it right. Contact us at hello@wildandwaggle.com and we'll arrange an exchange or replacement.
Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to reflect this.
If more than 15 business days have passed since approval, please contact us at hello@wildandwaggle.com.